Revised: June 22, 2016
Returns and exchanges are offered on unopened, unused products within 30 days of placing your order. Please contact us within those 30 days and we will issue you a ‘Return Merchandise Authorization’ (RMA). You will be responsible for return shipping and the item must be received in new condition to receive credit for your return. Full credit will be applied to your Lash Tavern account as a store credit for future use. Alternatively you may elect to have the amount refunded to your original payment method minus a 20% restocking fee. Returns must be received within 10 days of RMA issue.
If you receive a defective, damaged or incorrect item please notify us within 3 days of receiving your package. To have an item corrected, deemed as defective or damage you must send us documentation of the damage within 3 days of receiving your order. Documentation would include video or pictures of the damaged product. Once damage or defect is determined we will ship your replacement within 1 business day.
Due to the nature of eyelash extension adhesive, no returns or exchanges will be given on adhesives or used/opened products or kits containing adhesives.
If a return package is received without a valid authorization written on the outside of the package as instructed, it will be rejected and the carrier will be instructed to return to sender. The sender is responsible for tracking and retrieval of the package from their carrier.
All orders are shipped FOB Shipping. We offer comprehensive insurance on any package for an additional fee and this option must be chosen at checkout.
If insurance is not added at checkout:
You retain all liability for the package once the order has been received by the carrier. Any claims for packages that are lost, damaged, delayed or for any other reason will need to be made directly with the carrier. Packages shipped USPS Priority Mail will include $50 in automatic coverage directly through USPS. Additional coverage or coverage with other shipping methods is not included or guaranteed.
If insurance is added at checkout:
We will retain liability for the package until it is marked as delivered by the carrier. Any problems including packages lost, damaged, delayed or for any other reason will be handled directly by Lash Tavern.
If a package is received damaged: a claim must be made within 2 business days of receipt. The claim must include a description of the products that were damaged as well as images of the damage.
If a package is lost in transit: after a package is late 2 days please contact us and we will make contact with the carrier to trace the location of the package. If the package is deemed lost by the carrier or if there is no tracking data changes for 3 days after the guaranteed delivery date and the carrier is unable to offer a package update we will reship the package. For packages shipped via USPS First Class or Priority Mail (where delivery date is not guaranteed) we will reship the package after 15 days of tracking inactivity. Please contact customer service if you feel your package is lost.
If a package is marked as delivered but not received: It is the responsibility of the customer to insure that a secure location is available for delivery. If a package is likely to be left on a porch or unattended we require the Signature Delivery to be added to your order to receive insurance coverage. No coverage is offered for packages delivered to an unsecured location. If a package was marked as delivered to a secure location and not received, claim must be made within 2 business days of delivery. We require 7 days to pass after the claim is made to process the claim.
For any claims or questions regarding insurance and package coverage please email [email protected]
To adhere to industry standards we require all users to hold a valid cosmetology license or certification, aesthetic license or certification, nail technician license or certification, accredited lash educated certification or salon owner license. If you are in the industry and do not have one of the proceeding certifications please contact us for clarification prior to ordering. New accounts may receive the requirement of verification if :
- Randomly selected by our system audit and our staff cannot verify industry association by name alone
- Name, address or phone match an existing account
- Billing and shipping address differ
Verification would include license/certification number and license board (for example: Board of Cosmetology, Board of Aesthetics etc) or a picture of the license/certification. Your order may experience delay or be cancelled if this information is not received.
Delivery and Deliverability
It is the responsibility of the user/customer to ensure the shipping address on each order is correct and secure. Lash Tavern cannot be held responsible for packages that are marked as delivered or undeliverable as addressed. Any claims for such will need to be made by the customer directly with the shipping company. Signature delivery is available on all domestic orders by choosing the option on the checkout page.
Customs Fees, Duties and Taxes
The customer agrees to pay all balances associated with orders placed on this site. Every country handles important packages differently and associates fees according to their laws. It is the importers responsibility to be aware of these potential charges and fees as they are associated to the receiver and not the shipper and will be responsible as such.
Review and Comments
Reviews and comments placed on our website are the views of third party users and not guaranteed or endorsed by Lash Tavern. Reviews and comments that reference third party companies, websites or products will automatically not be published. Reviews that reference products or services other then the product reviewed are eligible for moderation and may not be published. Once an account has reached 3 moderated comments all future comments will automatically be rejected.
As a user of our website you guarantee that you are acting in a practice that is in accordance with all federal, state and local laws. This includes adhering to any license or certification requirements. If you do not meet these standards you may not purchase from Lash Tavern.
In using Lash Tavern products you are agreeing to our terms and conditions. The user will indemnify, hold harmless and defend Lash Tavern, its owners, employees and independent contractors and any others acting on behalf of Lash Tavern and under no circumstance hold Lash Tavern or it’s agents liable for any claims, liabilities, demands, suits, attachments, losses, penalties, judgments, fines, expenses or settlements. This is to include court costs and reasonable attorney fees that are incident to any direct, indirect, incidental or economic matter associated with your purchase or use of Lash Tavern products. For all such claims and actions for any suggested actual or alleged negligence, Lash Tavern’s sole liability will be limited to products purchase price that is in question.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an orderfill out a formsubscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
Lash Tavern collects and uses Users personal information for the following purposes:
- To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
- To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emailsThe email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
18521 E Queen Creek Rd.
Bldg. 105 Ste. 626
Queen Creek, AZ 85142